Payment Policies

PAYMENT METHODS AND TRANSACTION INFORMATION

AVAILABLE PAYMENT OPTIONS

Befessa accepts a range of secure payment methods to provide a smooth and convenient checkout experience. Accepted payment options include Visa (credit and debit cards), Mastercard (including Maestro), American Express, PayPal, Apple Pay, Shop Pay, and UnionPay.

HOW CHECKOUT WORKS

All transactions are processed instantly through secure, encrypted payment gateways. The checkout process begins when you add items to your basket and review your order. You will then enter your delivery details, choose your preferred payment method, and authorise the transaction. Once payment is successfully completed, you will receive an on-screen confirmation as well as an order confirmation email.

PAYMENT SECURITY

Your payment information is protected using industry-leading security standards. Our website uses SSL encryption to secure all data transmissions and is fully compliant with PCI DSS (Payment Card Industry Data Security Standards). Card details are tokenised during processing and are never stored on our servers. We also utilise 3D Secure authentication where applicable and employ automated fraud monitoring systems to detect and prevent suspicious activity.

CURRENCY

All prices on the Befessa website are displayed in British Pounds Sterling (£). If you are using a card issued outside the United Kingdom, your payment provider will automatically convert the total using the exchange rate in effect at the time of purchase.

ORDER CONFIRMATION

Once your payment has been successfully processed, you will see an immediate confirmation on screen. You will also receive an email containing your full order details and a unique order reference number for your records and tracking purposes.

PAYMENT PROBLEMS

If your payment is declined, it may be due to insufficient funds, an expired or restricted card, security checks by your card issuer, or temporary technical issues. Please ensure that all payment details are entered correctly. If the issue continues, we recommend contacting your bank or card provider. You may also try an alternative payment method. Our customer support team is available to assist if needed.

FEES AND CHARGES

Befessa does not apply any additional fees or surcharges for processing payments. However, your bank or card issuer may charge fees related to international transactions or currency conversion. Third-party payment providers, such as PayPal, may also apply their own fees in accordance with their policies.

PAYMENT SUPPORT

If you have any questions regarding payments, experience transaction issues, or require technical assistance, please contact our customer support team here:

BEFESSA

Address: 63 St Mary Axe, London, EC3A 8AA, United Kingdom
Phone: +44 7418354805
Email: info@befessa.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)

We aim to respond within 24 hours.